Policies

SHIPPING

Lexdray utilizes two international shipping warehouses located in Los Angeles and Hong Kong. Shipping rates for items purchased via the Lexdray website are calculated based on the items in your cart and the shipping method you select at checkout. 

If the item(s) is in stock it will generally ship between one and two days after we receive the order (not including weekends and holidays). Once your selected payment option is authorized, you will receive a confirmation email from us regarding your order. 

USA

We offer FREE ground shipping in the USA on all orders over $150, and discounted flat-rate shipping on orders under $150. Three primary domestic shipping options (1-day, 2-day or Ground) are presented at checkout. Domestic carriers include Fedex, UPS and USPS.

We only charge tax if you ship to an address in the state of California (USA).

INTERNATIONAL

International shipments can vary depending on which country we are shipping to, however, we offer worldwide discounted flat-rate shipping options which can be viewed at checkout.  We offer shipping from a variety of carriers including FedEx, UPS, USPS, DHL and Hong Kong Post. Multiple shipping options and prices are provided at checkout prior to your order confirmation. Our website automatically recognizes which warehouse to ship from, and ships product utilizing the most cost effective shipping option for the timeframe and destination you determine.

International customers are responsible for all customs duties and fees.  As customs can vary in every country, we cannot guarantee delivery timeframes when shipping overseas.


SHIPPING CONFIRMATION

For all online orders, you will be emailed on the day of shipment with shipping confirmation and tracking number, (excluding USPS shipments).

 

RETURNS

If you are not completely satisfied with your Lexdray online purchase, you can return the product(s) to Lexdray for a full refund within 30 days of purchase.  

*All merchandise returned must be unworn and received in its original condition. All hangtags must be attached and each item must be placed back in its original packaging - including dust bag (if applicable) and clear plastic polybag. 

You must request a Returns Merchandise Authorization (RMA) number within 30 days of receiving your order by emailing orders@lexdray.com.  Your RMA will be emailed to you in a PDF document, pre-paid by Lexdray (USA only), which should be printed out and placed on the carton being returned.  Returns must be mailed within 7 days of receiving your PDF document.  We do not offer pre-paid return labels for customers who purchase product from outside the continental USA.  Returns coming from outside the continental USA must arrive pre-paid by the customer.

We have the right to deny credit if the merchandise returned does not meet our return policy requirements.

Please allow 2 weeks for the processing of your reimbursement from the date we receive your package.

If you receive a package from us that looks damaged to the extent that the merchandise may be damaged, refuse delivery and let us know by email immediately at orders@lexdray.com.

All online Sale/Clearance purchases including temporary promotional purchases are final sale.

Returns outside the listed timeframes may be accepted at the discretion of Lexdray and may only be refunded as a store credit. Please note that RMA numbers requested after 30 days will be granted at our discretion.

 

SECURE ORDERING

Protecting your online order information is very important to us. In our shopping checkout process we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order.

 

FORMS OF PAYMENT 



We accept Visa, MasterCard, American Express, Paypal and Apple Pay.

 

WARRANTY

Lexdray’s warranty obligations are limited to the terms set forth below. Lexdray warrants their products against manufacturer defects in materials and workmanship for a period two (2) years from the date of original purchase.  This does not include normal wear and tear.  Please note all products will wear differently over time.  If a defect arises and a valid claim is received by Lexdray within the warranty period, at its option, Lexdray will repair the product or exchange the product with a functionally equivalent new product. Lexdray warrants repaired products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the warranty period. If the product is exchanged, the replacement product becomes your property and the returned product becomes Lexdray's property. When a refund is given, the product becomes Lexdray’s property.

 

NO ADDITONAL WARRANTY

No Lexdray reseller, agent, or employee is authorized to make any modification, extension, or addition to the above stated warranty.


DAMAGES LIMITATION

To the maximum extent permitted by law, Lexdray is not responsible for direct, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the Lexdray product.