Policies

SHIPPING

Shipping rates for items purchased via the Lexdray website are calculated based on the items in your cart and the shipping method you select at checkout. 

We offer three shipping options, (1-day, 2-day or Ground).  Lexdray offers shipping from FedEx, UPS, RoyalMail, Canada Post, Purolator, ParcelForce, Pharos, and Eurotrux. 1-day, 2-day and Ground shipping options and prices are shown prior to your order confirmation.  Lexdray automatically recognizes and ships product utilizing the cheapest shipping option for the timeframe you determine.

If the item(s) is in stock it will generally ship the day after we receive the order. Once your credit card is authorized, you will receive a confirmation email from us regarding your order. Orders placed after 1pm PST will be processed the next business day (not including weekends and holidays).

We only charge tax if you ship to an address in the state of California.

Once your order is shipped, we will e-mail you a shipment confirmation and tracking number. 

International customers are responsible for all customs duties and fees.


SHIPPING CONFIRMATION

For all online orders, you will be emailed at time of shipment with shipping confirmation and tracking number, (excluding USPS shipments).

 

RETURNS

If you are not completely satisfied with your Lexdray online purchase, you can return the product(s) to Lexdray for a full refund within 30 days of purchase (less a $10 restocking fee).  

*Customer is responsible for all shipping fees incurred.  *All merchandise returned must be unworn, in original condition, and with all tags intact.  

You must request a Returns Merchandise Authorization (RMA) number within 30 days of receiving your order by emailing orders@lexdray.com.  Your RMA will be emailed to you in a PDF document, which should be printed out and placed on the return box.  The return address is also on the RMA document.

Returns must be postmarked within 30 days of the original shipping date and should be sent prepaid.  We will not accept CODs. Packing slips should accompany all returns. 

Customer can ship the order back to us via Fedex, UPS or shipping carrier of your choice.  Lexdray recommends using a carrier that provides tracking and that you insure the package for the full amount of the merchandise you are sending. Lexdray is not responsible for missing packages. 

Indicate on the back of your invoice form the reason for your return so we can better serve you in the future.

We have the right to deny credit if the merchandise returned does not meet our return policy requirements.

Please allow 2 weeks for the processing of your return from the date we receive your package.

If you receive a package from us that looks damaged to the extent that the merchandise may be damaged, refuse delivery and let us know by email immediately at orders@lexdray.com.

All online Sale/Clearance purchases including temporary promotional purchases are final sale.

Returns outside the listed timeframes may be accepted at the discretion of Lexdray and may only be refunded as a store credit. Please note that RMA numbers requested after 30 days will be granted at our discretion.

 

SECURE ORDERING

Protecting your online order information is very important to us. In our shopping checkout process we use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures the safety and security of your online order.

 

FORMS OF PAYMENT 



We accept Visa, MasterCard, American Express and Paypal.

 

WARRANTY

Lexdray’s warranty obligations are limited to the terms set forth below. Lexdray warrants their products against manufacturer defects in materials and workmanship for a period one (1) year from the date of original purchase.  This does not include normal wear and tear.  Please note all products will wear differently over time.  If a defect arises and a valid claim is received by Lexdray within the warranty period, at its option, Lexdray will repair the product or exchange the product with a functionally equivalent new product. Lexdray warrants repaired products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the warranty period. If the product is exchanged, the replacement product becomes your property and the returned product becomes Lexdray's property. When a refund is given, the product becomes Lexdray’s property.

 

NO ADDITONAL WARRANTY

No Lexdray reseller, agent, or employee is authorized to make any modification, extension, or addition to the above stated warranty.


DAMAGES LIMITATION

To the maximum extent permitted by law, Lexdray is not responsible for direct, incidental, or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the Lexdray product.